Knowing the right questions to ask a potential service provider can change your experience. If you are ready to hire a carpet cleaner, do not shy away from asking them the following questions. Their answers will tell you everything you need to know about your potential experience.
In this blog, we will give you the list of the top questions you should ask before hiring a company for carpet cleaning in Frederick County, Maryland. Let us get started!
- How long should I wait before having my carpets cleaned?
Unfortunately, every time you step on your carpet, you grind any dirt further into its fibers. The dirt cuts the fibers and causes carpet to wear out more quickly. Knowing this can help you care for your carpet properly. Schedule regular cleanings – vacuuming isn’t enough!
- Why else should I clean my carpets besides dirt?
Dirt can cause serious damage to your carpet but so can pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust, and hundreds of other chemicals from cooking oils, dust mites, and heating system soot.
If you have any type of breathing issue – allergy, asthma, emphysema – then your carpet could be a real factor.
- Do you offer free estimates?
Expecting or insisting on an exact price quote over the phone will not do you or your carpet any good. Companies that provide free estimates will factor in the square footage of the carpet you want clean as well as the degree of soiling.
While it may be appealing to go with the cheapest quote, you also want to make sure you know what is included. Are you really getting the best bang for your buck if your carpet is not as clean as it could be?
Hamilton’s Unlimited Carpet Cleaning Services in Frederick, Maryland offers a free initial consultation – just give us a call!
- What carpet cleaning method do you use?
Carpet cleaning has two methods: hot water extraction and dry cleaning. Most often, hot water extraction is used as it forces a hot water cleaning solution under high pressure into the carpet. Then, it sucks it back out. You may also hear this referred to as steam cleaning even though steam is not used.
- How do you train your employees?
Not all carpet cleaning companies are created equally. They may have the same process and equipment, but if the employees are not trained well then you won’t have a high-quality result.
So, what do you look for? Seek out carpet cleaners who have been certified by the Institute of Inspection, Cleaning, and Restoration. They will hold a certification known as the IICRC. A carpet cleaning company cannot buy this certification. Rather, their employees much each work for it through study, experience, and completion of written examinations.
Hamilton’s Unlimited has this certification and ensures that their employees are not only trained but certified.
- Are you certified and insured?
The improper use of chemicals or carpet cleaner can ruin your carpets. While this may not happen often, it can happen. Check with your carpet cleaner before hiring them to see if the company has proper certifications and insurance. If something happens, they will be able to replace your carpet at no cost to you.
As Frederick’s premier carpet cleaning service, Hamilton’s Unlimited is both certified and insured. You have nothing to worry about when your carpet is in our hands.
- How long will it take my carpet to dry?
Most of the time, it takes about 24 hours for carpet to completely dry after cleaning. It does vary slightly depending on fiber type and humidity. With that, there are ways to shorten your carpet’s drying time like opening your windows, using fans, or turning up the heat in the wintertime.
Discuss this timeline with your carpet cleaner so you can plan to be out of the house on the day/night of the cleaning. Carpet cleaning services may also provide booties for you to wear if you are unable to leave home while your carpet is being cleaned.
- Is your work guaranteed?
“Guaranteed” work is popular in the carpet business. However, you want to make sure that you understand exactly what that means. How will they ensure your satisfaction?
For example, Hamilton’s Unlimited offers a carpet cleaning warranty. As a 5-star company, Hamilton’s will not leave your property until you are fully satisfied with all of their work.
There you have it! The top 8 questions you should ask a carpet cleaner before hiring them. This is the best way to know if a company is up to the job and has the proper expertise.